Privacy Policy

1. General provisions

1.1. This Privacy Policy ("Policy") is drawn up in accordance with Federal Law No. 152-FZ "On Personal Data" of 27 July 2006 and applies to all information that Hotel Elokhovsky ("Hotel"), located at the domain elohotel.ru, may obtain about the User while using the Hotel's website.

1.2. The Policy is aimed at protecting the rights and freedoms of individuals whose personal data is processed by the Hotel, which acts as the personal data operator.

1.3. This Policy sets out the procedure and conditions for personal data processing and is a publicly available document.

2. Definitions

2.1. "Hotel Administration" — authorised staff managing the website on behalf of the Hotel who organise and/or carry out personal data processing.

2.2. "Personal data" — any information relating directly or indirectly to an identified or identifiable individual (data subject).

2.3. "Processing of personal data" — any action or set of actions performed with personal data, including collection, recording, systematisation, accumulation, storage, clarification, extraction, use, transfer, depersonalisation, blocking, deletion or destruction.

2.4. "User of the Hotel's website" — a person who has access to the site via the Internet and uses the Hotel's website.

3. General terms

3.1. By using the Hotel's website, the User agrees to this Privacy Policy.

3.2. If the User disagrees with the terms of the Policy, they must stop using the Hotel's website.

3.3. This Policy applies only to the Hotel's website. The Hotel does not control and is not responsible for third-party sites (including the Bnovo online booking module and the Yandex map widget embedded on the site) that the User may follow via links available on the Hotel's website.

4. Subject of the Policy

4.1. Room booking on the Hotel's website is carried out through the Bnovo online booking module, embedded on the site as a widget. When making a booking through this module, personal data (full name, phone number, e-mail, stay details) is provided by the User directly to the booking module operator and is processed in accordance with Bnovo's own privacy policy. The Hotel's website itself does not contain any personal data collection forms.

4.2. The Hotel's website processes depersonalised technical visit data (cookies, analytics data — see Section 6) for the purposes set out in this Policy.

5. Purposes of data processing

5.1. Ensuring the website's functionality and security.

5.2. Evaluating website traffic and usability — only based on the User's consent to analytics cookies.

5.3. Responding to the User when they contact the Hotel by the phone number or e-mail listed on the site.

6. Cookies

6.1. The Hotel's website uses cookies and similar technologies. Strictly necessary (technical) cookies keep the site working — for example, remembering the interface language (RU/EN) and cookie-consent status. These cookies are always set, without requesting consent, since the site cannot function correctly without them, and they are not used for analytics or advertising.

6.2. Analytics cookies (Yandex.Metrica, Google Analytics — if enabled by the Hotel Administration) are used to evaluate site traffic and performance and are set only after the User's explicit consent, obtained via the cookie banner on the site. The User may accept or decline analytics cookies; declining does not restrict access to the site's features.

6.3. The Bnovo online booking module and the Yandex map widget embedded on the site may set their own technical cookies required for their operation, in accordance with the privacy policies of those respective services.

6.4. If an analytics service with infrastructure outside the Russian Federation is used, processing of depersonalised visit data may take place on servers located abroad. Such processing is carried out only with the User's consent to analytics cookies.

6.5. The User may change their cookie decision at any time by clearing the site's cookies in their browser settings — the consent banner will be shown again on the next visit.

7. User rights

7.1. The User is entitled to receive information regarding the processing of their personal data, and to request clarification, blocking or destruction of personal data in cases provided for by the legislation of the Russian Federation.

7.2. For questions regarding personal data processed by the Hotel via the booking module, or any other questions related to this Policy, the User may contact 6322300@gmail.com or call +7 (495) 632-23-00.

8. Final provisions

8.1. The Hotel Administration may amend this Privacy Policy without the User's consent. The new version of the Policy takes effect from the moment it is published on the site, unless otherwise stated in the new version.

8.2. The current Privacy Policy is published at https://elohotel.ru/en/privacy.html